LYLU Support & FAQ

LYLU is a voice-based diary app that lets you record your thoughts and automatically transcribes them into text using AI. Speak into your phone, and your words are converted into written diary entries organized by date in a calendar view.

1. Download and open the app
2. Tap Sign Up
3. Enter your email address and create a password
4. Accept the Privacy Policy and Terms & Conditions
5. Verify your email by clicking the link sent to your inbox
6. Log in with your credentials

Email verification helps secure your account and allows password reset links to reach you. If you don’t see the verification email within a few minutes, check your spam folder.

1. Check your spam/junk folder
2. Make sure you entered the correct email address
3. Wait a few minutes (emails can be delayed)
4. Try signing up again if the issue persists
5. Contact support at emil.herzberg.business.1@gmail.com if you continue having issues

1. Open the app and ensure you're on the main Recorder screen
2. Tap the large record button at the bottom
3. Speak clearly into your device’s microphone
4. Tap the button again to stop recording
5. Wait for the AI to transcribe your audio
6. Your entry will appear in the calendar once complete

• Free Plan: Up to 60 seconds per recording
• Pro Plan: Up to 10 minutes per recording

For best results:

• Speak clearly at a moderate pace
• Record in a quiet environment
• Hold the phone about 15–20 cm from your mouth
• Avoid background noise when possible

LYLU supports transcription in multiple languages. The language is usually detected based on your device settings, and you can also select a preferred language in the app settings.

Transcription typically takes a few seconds. Longer recordings may take slightly more time. You’ll see a progress indicator while your entry is being transcribed.

Yes. Tap any entry in the calendar to view it, then edit the text if needed.

Yes. You can delete any transcription by pressing its delete icon.

• Free Plan: 90 seconds total per day (plus up to 60 bonus seconds from reward videos)
• Pro Plan: 2 hours total per day

Your daily limit resets 24 hours after each recording.

The usage banner at the top of the Recorder screen shows your remaining transcription time for the day. It updates after each recording.

When you’ve used all your daily transcription time, you won’t be able to record new entries until the limit resets. You can still view and edit existing entries, browse your calendar, and upgrade to Pro for more time.

Yes. Free users can watch a reward video to earn 60 bonus seconds. You can watch up to 2 reward videos per day (up to 120 bonus seconds total), bringing your daily total up to 210 seconds.

• 2 hours of daily transcription (vs. 90 seconds free)
• 10-minute maximum recording length (vs. 60 seconds free)
• Ad-free experience
• Faster transcriptions
• Higher transcription accuracy

Pro pricing is displayed in the app. Prices may vary by region and are shown in your local currency.

1. Tap the Get Pro button in the usage banner, or
2. Go to Settings and tap Upgrade to Pro
3. Review the features and pricing
4. Complete your purchase through the App Store (iOS) or Google Play (Android)

iOS:

1. Open Settings on your iPhone/iPad
2. Tap your name at the top
3. Tap Subscriptions
4. Find LYLU and tap Cancel Subscription

Android:

1. Open the Google Play Store
2. Tap Menu → Subscriptions
3. Find LYLU and tap Cancel

1. Make sure you’re logged into the same account you used to purchase
2. Go to Settings → Restore Purchases
3. Wait a few moments for the sync to complete
4. If the issue persists, contact support with your purchase receipt at emil.herzberg.business.1@gmail.com

No. Your diary entries stay saved regardless of subscription status. You’ll simply return to the free plan limits for new recordings.

• Your email address and account information
• Your audio recordings (temporarily, for transcription; removed after processing)
• Your transcribed diary entries
• Usage statistics (time used, number of entries)
• Device information for app functionality

Yes. Your diary entries are private and only accessible through your account. We do not share, sell, or read your personal diary content.

• All data is encrypted in transit using industry-standard TLS
• Your account is protected by secure authentication
• Audio files are processed and not stored permanently after transcription
• We follow GDPR, CCPA, and COPPA compliance standards

Yes. Go to Settings → Export Data to download all your diary entries.

1. Go to Settings
2. Tap Delete Account
3. Confirm your decision
4. All your data will be permanently removed

Yes. We comply with GDPR for users in the European Economic Area. You can manage data preferences in the Settings menu, including viewing what data we collect, exporting data, requesting deletion, and managing ad personalization consent.

Ads help keep the free version of LYLU available. Free users may see occasional ads.

Upgrade to Pro for a completely ad-free experience.

Reward videos are optional ads you can watch to earn bonus transcription time. You choose when to watch them, and they’re only available when you’re running low on daily recording time.

Yes. Go to Settings → Privacy → Personalized Ads to manage your ad preferences.

1. Go to Settings
2. Enable Daily Reminder
3. Choose your preferred reminder time
4. LYLU will send a notification at that time each day

1. Check that reminders are enabled in the app Settings
2. Ensure the app has permission to send notifications (device settings)
3. Make sure Do Not Disturb is not active
4. On Android, check battery optimization isn’t blocking the app

Go to Settings → Notifications and toggle off Daily Reminder and Weekly Reminder.

1. Check your internet connection
2. Try switching between Wi-Fi and mobile data
3. Close and reopen the app
4. Check if other apps can access the internet
5. If the problem persists, there may be temporary server maintenance

1. Ensure you have a stable internet connection
2. Check that your microphone is working
3. Make sure the audio wasn’t too quiet or too noisy
4. Try recording again with clearer audio
5. Check your daily limit hasn’t been reached

1. Make sure your app is updated to the latest version
2. Restart the app
3. Restart your device
4. Check if your device has sufficient storage space
5. Reinstall the app if issues continue

1. Tap Forgot Password on the login screen
2. Enter your email address
3. Check your email for the password reset link
4. Follow the link to create a new password

1. Make sure you’re logged into the correct account
2. Check your internet connection
3. Pull down on the calendar to refresh
4. If entries are still missing, contact support

• iOS: iPhone and iPad running iOS 14 or later
• Android: Devices running Android 8.0 (API level 26) or later

LYLU requires an internet connection to record and transcribe entries, sync your data, and log in. You can view previously loaded entries without internet, but new recordings require connectivity.

The app itself is lightweight. Your entries are stored in the cloud, so they don’t take up significant device storage.

LYLU – AI Diary is developed by Emil Herzberg.

• Website: ai-diary.herzberg-dynamics.de
• Privacy Policy: legal.html#pp
• Terms of Service: legal.html#tc